Patient education and validating understanding

posted by | Leave a comment

If a patient has a negative hospital experience, she may not return to that specific facility in the future.Organizations are therefore focusing on how to create positive experiences.It’s why our managed physical medicine program includes one-on-one concierge service and patient education in advance of treatment.The healthcare industry in general, however, has not yet realized much less adopted this revolutionary method to sustaining improved outcomes.A positive educational experience can even have beneficial effects beyond the procedures themselves, increasing patients’ feeling of personal well-being.[v] For delayed recovery cases, where the psychosocial and emotional barriers can be just as important to address as the physical, patient education has the potential to speed long-stalled recoveries.

According to the Gallup research, patients that felt they were well educated in advance of their procedures—knew what to expect, were prepared for and followed post-procedure instructions—were 33 percent more satisfied with the results, experienced 19 percent fewer problems and reported a much higher level of contentment[iv].As the drive for improving the patient experience continues, organizations are realizing that they need the patient voice to inform improvements.Organizations cannot assume that they know what patients want in healthcare.Two recent studies found a positive relationship between education and patient results—validating the importance of patient education in driving positive outcomes, efficient return to work and overall cost savings.However, understanding what effective patient education looks like and actually it aren’t as widely reflected in industry policies and procedures as they could and should be.

Leave a Reply

Aunty chat side